We never give out your e-mail address, as described above, and the same applies to your personal information. Any names or addresses provided will only be used by you the customer, and by us – TruTrade LLC -
What personal information we collect:
When you purchase a product, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, device identifiers, IP address, location information, and credit card information.
How we use your personal information:
The personal information we collect allows us to keep you posted on TruTrade LLC's latest product announcements and software updates. If you don’t want to be on our mailing list, you can opt-out anytime by clicking “unsubscribe” in our email notices, or by contacting us requesting that you be opted out of marketing communication.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, and advertising, and for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions, we may also validate the information provided by you with publicly accessible sources.
We may use your personal information, to verify identity, and to assist with the identification of users, and to determine appropriate services. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with TruTrade LLC you may not opt-out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.
We may have received your personal information from other companies or persons if they have shared their content with you using TruTrade LLC products. We may also validate the information provided by you when registering with a third party for security and fraud prevention purposes.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
- We may collect information such as occupation, language, zip code, area code, unique computer identifier, referrer URL, location, and the time zone where a SharkIndicators product is used so that we can better understand customer behavior and improve our products, services, and advertising.
- Our software collects unique computer identifiers and IP addresses to help us limit fraud and to identify individual installations for the purposes of account management. For example, you may contact us requesting that we deactivate a specific device, and the IP address can assist us in processing this request.
Cookies and Other Technologies:
If you want to disable cookies, check with your browser provider to find out how to disable cookies. Please note that certain features of the SharkIndicators website will not be available once cookies are disabled.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the TruTrade LLC website or other destinations. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Protection of Personal Information
TruTrade LLC takes the security of your personal information very seriously. Our online services protect your personal information during transit using encryption such as Transport Layer Security. Most of the information we collect about users and customers is stored by authorized third party data processors. For example, we use a third party to process orders, store customer information, and manage marketing efforts.
When you use some TruTrade LLC products, services, or applications or post on a forum, chat room or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
integrity and Retention of Personal Information:
You can help ensure that your contact information and other personal information we hold is accurate, we will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier. The exercise of access, correction, or deletion requests can be made by emailing us.
Our services are not designed for anyone under the age of 18 or the age of majority in their local jurisdiction. We do not permit anyone under the age of 18 to use our services, and we ask that you contact us if you believe someone under the age of 18 is using our products or service, including the online forum.